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Despite being KYC verified and reaching out owo customer support, he received no help or resolution, which led to frustration and plans to boycott the casino. The Complaints Team was unable jest to investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.

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We were unable jest to investigate further and had to reject the complaint due jest to the player’s lack of response jest to our inquiries. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player owo provide necessary information, but ultimately, due owo a lack of response, the complaint państwa rejected. Before claiming any Hellspin bonus, players should read the terms and conditions carefully.

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The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness to provide evidence of her claims. Therefore, the complaint was not upheld, and the case państwa closed. Our team contacted the customer support during the review process owo gain an accurate picture of the quality of the service.

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The complaint was rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted żeby the player. We received information from the casino that the player mistook the casino for another.

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